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Shipping Policy
At Swelle Home, all orders are shipped through DHL, one of Europe’s most trusted logistics providers, to ensure reliable and trackable delivery.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order is prepared, it is handed over to DHL for shipment.
During peak periods or public holidays, processing times may vary slightly.
Shipping & Delivery
All shipments are handled directly through our DHL shipping system.
Estimated delivery times may vary depending on destination:
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Within the European Union: 2–5 business days
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International destinations: delivery times may vary based on customs procedures
Delivery times provided are estimates and may be affected by factors outside our control, including customs clearance, local courier delays, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number.
You can track the status of your shipment at any time using the tracking link provided or through the Track Your Order section on our website.
Customs & Duties
For shipments outside the European Union, customs duties, taxes, or import fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
Swelle Home is not responsible for delays caused by customs processing.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at swellehome@gmail.com as soon as possible.
We will work directly with DHL to investigate and resolve the issue in accordance with their shipping procedures.
Incorrect Address
Please ensure that all shipping information is accurate at the time of checkout.
Swelle Home cannot be held responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
swellehome@gmail.com