Gizlilik politikası

Privacy Policy (Swelle Home)

Last updated: 31.01.2025

1) Who we are

This Privacy Policy explains how Swelle Home (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

Contact:
Email: swellehome@gmail.com
Phone number: 90+ 533 326 74 23 

2) What data we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email, phone number

  • Order details: shipping/billing address, items purchased, order value

  • Account information: login details (if you create an account)

  • Payment information: payments are processed securely by our payment providers; we do not store full card details

  • Technical data: IP address, device/browser information, pages visited, and cookie identifiers

  • Customer support data: messages you send us (email/contact form)

3) Why we use your data (legal bases)

We process your data under GDPR/UK GDPR legal bases such as:

  • To perform our contract (processing orders, shipping, returns, customer service)

  • Legitimate interests (fraud prevention, improving our store, analytics)

  • Consent (newsletter sign-up, certain cookies where required)

  • Legal obligation (tax, accounting, compliance)

4) Order processing & delivery

To fulfil your order, we share limited data with trusted service providers, for example:

  • Payment processors (to process payments securely)

  • Shipping/carriers (e.g., DHL) to deliver your parcel and provide tracking

  • E-commerce platform (Shopify) to operate the store infrastructure

We only share what is necessary (e.g., name, address, phone/email for delivery updates).

5) International transfers

Your data may be processed in countries outside the EEA/UK (e.g., where Shopify or service providers operate). Where this occurs, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6) Cookies & analytics

We use cookies and similar technologies to:

  • keep the site functional (cart, checkout),

  • remember preferences,

  • understand performance and improve user experience.

Where required by law, we will request your consent for non-essential cookies. You can manage cookies through your browser settings and any cookie banner settings on our site.

7) Marketing & newsletters

If you sign up for emails, we may send product updates and offers. You can unsubscribe at any time via the link in our emails or by contacting us at swellehome@gmail.com.

We do not sell your personal data.

8) How long we keep your data

We keep personal data only as long as necessary for:

  • fulfilling orders and providing support,

  • meeting legal and accounting obligations,

  • resolving disputes and preventing fraud.

Retention periods vary by purpose and legal requirements.

9) Your rights (EU/UK)

Depending on your location, you may have the right to:

  • access your data,

  • correct inaccurate data,

  • request deletion,

  • restrict or object to processing,

  • data portability,

  • withdraw consent (where processing is based on consent),

  • lodge a complaint with your local data protection authority.

To exercise your rights, contact us at swellehome@gmail.com.

10) Security

We use reasonable technical and organisational measures to protect your data. No system is 100% secure, but we work to prevent unauthorised access, loss, or misuse.

11) Changes to this policy

We may update this policy to reflect legal or operational changes. The “Last updated” date will be revised accordingly.